🔒 Privacy & Data
Privacy Policy
Last updated: March 2026
At Ruuvoo, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use our website, mobile application, and related financial services. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1Information We Collect
Personal Information
Full name, email address, phone number, date of birth, residential address, profile information, and government-issued identification documents.
Financial & Transaction Information
Bank account details, payment details, wallet addresses, gift card transaction details, transaction history, and bill payment records.
Verification Information
Photo identification, selfie or facial verification data, proof of address, and other KYC/AML-related information.
Technical & Device Information
IP address, device type and operating system, browser type, device identifiers, log files, and usage/interaction data.
Communications
Customer support inquiries, complaints, feedback, and email/chat correspondence.
2How We Use Your Information
- To create and manage your account
- To provide, maintain, and improve our Services
- To process transactions and service requests
- To verify your identity and comply with legal obligations
- To detect, prevent, and investigate fraud, abuse, and security issues
- To communicate with you regarding your account, transactions, and support requests
- To send service updates, notices, and important information
- To analyze usage and improve user experience
- To comply with regulatory, legal, and compliance obligations
3Legal Basis for Processing (Where Applicable)
We may process your information based on your consent, performance of a contract, compliance with legal obligations, and our legitimate business interests, including fraud prevention and platform security.
4How We Share Your Information
We do not sell your personal information. However, we may share your information with:
- Payment processors and financial institutions
- Identity verification providers
- Banking and settlement partners
- Compliance and fraud monitoring service providers
- Cloud storage and technology service providers
- Legal, regulatory, and governmental authorities where required by law
- Professional advisers, auditors, and legal counsel
5Data Retention
We retain your personal information only for as long as necessary to:
- Provide our Services
- Fulfill the purposes described in this Privacy Policy
- Comply with legal, tax, accounting, and regulatory obligations
- Resolve disputes and enforce our agreements
6Data Security
We implement appropriate technical, administrative, and organizational safeguards designed to protect your information, including:
- Encryption of sensitive data
- Access controls and authentication measures
- Secure server infrastructure
- Monitoring and fraud prevention systems
7Your Rights and Choices
Subject to applicable laws, you may have the right to access, correct, delete, object to or restrict certain processing, and withdraw consent where processing is based on consent.
8Cookies and Similar Technologies
We may use cookies, pixels, and similar technologies to remember your preferences, improve website performance, analyze usage patterns, and enhance security and fraud prevention.
9International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence where our service providers or partners operate. We take appropriate measures to protect your information in accordance with applicable law.
10Third-Party Links and Services
Our Services may contain links to third-party websites or services. Ruuvoo is not responsible for their privacy practices or content.
11Children's Privacy
Ruuvoo's Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
12Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date.