📋 Legal Document

Terms of Service

Last updated: March 2026

These Terms of Service govern your access to and use of the Ruuvoo website, mobile application, and related services. By creating an account, accessing, or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

1About Ruuvoo

Ruuvoo is a digital financial services platform that may provide users with access to services including, but not limited to: digital asset-related transactions, gift card exchange and related services, bill payment services, cross-border gifting and related value-transfer services, and other financial or digital commerce services made available from time to time.

2Eligibility

To use our Services, you must:
  • Be at least 18 years old
  • Have the legal capacity to enter into binding agreements
  • Provide accurate and current information
  • Use the Services only in compliance with applicable laws and regulations

3Account Registration and Security

You agree to provide accurate information, keep your credentials secure, notify us immediately of any unauthorized access, and remain responsible for all activities under your account.

4Identity Verification and Compliance

Ruuvoo may require identity verification and customer due diligence before providing some or all Services. We may request:
  • Government-issued identification
  • Proof of address
  • Selfie or facial verification
  • Additional compliance documentation

5Use of Services

You agree to use the Services only for lawful and authorized purposes and must not engage in fraud, deception, unauthorized access, or unlawful financial activity.

6Transactions

You are responsible for ensuring all transaction details are accurate. Transactions may be subject to verification, review, and approval. Some transactions may be delayed, reversed, rejected, or canceled where required for compliance, fraud prevention, operational reasons, or legal obligations.

7Fees and Charges

Certain Services may be subject to fees, charges, spreads, or commissions. Where applicable, such fees will be disclosed before you confirm a transaction.

8Service Availability

We do not guarantee uninterrupted access. Ruuvoo may suspend, restrict, modify, or discontinue any part of the Services at any time for maintenance, security, legal, technical, or operational reasons.

9Intellectual Property

All content, trademarks, logos, branding, software, text, graphics, and other materials associated with Ruuvoo are owned by or licensed to Ruuvoo and are protected by applicable intellectual property laws.

10Suspension and Termination

We may suspend, restrict, or terminate your account where we reasonably believe you have violated these Terms or your account poses a fraud, compliance, legal, or security risk.

11Disclaimers

The Services are provided on an "as is" and "as available" basis, to the fullest extent permitted by law.

12Limitation of Liability

To the maximum extent permitted by law, Ruuvoo shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business, or data.

13Indemnity

You agree to indemnify and hold harmless Ruuvoo from claims, liabilities, damages, losses, and expenses arising out of your use of the Services or your breach of these Terms.

14Governing Law

These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction(s) where Ruuvoo lawfully operates, unless otherwise required by applicable law.

15Changes to These Terms

We may update these Terms from time to time. Your continued use of the Services after such updates take effect constitutes your acceptance of the revised Terms.

16Contact Us

Ruuvoo

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